Emergency Maintenance

1. Place a work order request in your Tenant Portal and mark as urgent. 

2. If you do not receive a message from an E&G team member via text, phone or e-mail within 15 minutes of placing your emergency service request - you may contact Investment Carpet Services at (623) 326-7263 for an immediate dry out and water extraction. Should Investment Carpet Services be unavailable, you may contact EHS Restoration at (480) 306-5777 and inform them you are a Tenant of E&G. You may provide them with your property address, contact information and issue you are having. They will immediately dispatch a technician.

In the event your AC Unit is no longer cooling or heating, please complete the following:

1. Check the breaker – Go to the electrical panel, locate the breaker for the ac, shut it off (count to 10) and turn it back on.

2. Check Thermostate Batteries (Please note that batteries for thermostats are a tenant responisbility.)

3. Place a work order request in your Tenant Portal and mark as urgent. 

If the troubleshooting items above do not resolve the issue, please shut off the unit entirely in preparation for a technician’s arrival. If the unit is not shut off, this may cause further damage to the unit/delay the repair. 

In the event you are experiencing a roof leak, please contain the leak with pots, pans, buckets and towels to prevent secondary damage. Once completed, please place a maintenance request via your online portal www.eandgrealestate.com or call 480-550-8500, in the event you are not answered by a representative, please leave a voicemail and someone will be in contact as soon as possible. Please note, roof leaks cannot be addressed when it is currently raining for the safety of roofers. E & G will dispatch a roofer and any additional vendors necessary to assist with secondary damage. 

Fallen trees are another maintenance request that are frequent during monsoon season. 

1. In the event a tree has fallen on your home, car or driveway blocking access, please contact your renters/car insurance company to place a claim. 

2. Please place a maintenance request in your Tenant Portal and an E&G team member will be in contact as soon as possible.

1. In the event you believe you are experiencing a natural gas leak, please contact SW Gas or your natural gas provider immediately. 

2. Once you have completed the request with the natural gas company, place a work order request in your Tenant Portal and mark as urgent and an E&G team member will be in contact as soon as possible.

Please note, most appliance companies do not work weekends or after hours. Your E & G representative will try and book an appointment for repair as soon as possible. If your refrigerator is no longer cooling, please explore options such as ice chests for a cooling resource. If you would like a grocery reimbursement, please contact your Renter Insurance Company for reimbursement.